Do I have to sign a contract? Yes, we need a signed statement that you agree to let us into your home to care for your animals and that you are aware of and agree to our policies. We are bonded and insured.
Bloomington Pet Pals We Play While You're Away
Who will be taking care of my pet and have access to my home? This is an owner-operated business. Ann Wesley will handle the visits to your home to care for your pets. Additional help may be used for during holidays, busy times or in emergencies. You will meet us in-person before hiring us. All Pet Pals employees are over 21 years old, bonded and insured.
How much notice is required for an appointment? It's best to contact us as soon as you know you are going to be away to make sure we have an opening. A week's notice is preferred, but in the event you need us because of an illness or an emergency situation, we will do our best to accommodate your needs. Several weeks notice is needed for Thanksgiving and Christmas.
How much notice for cancellation do you need? At least 24 hours. We will have to charge for cancellations made with less than 24 hours notice. During holidays, 2 weeks notice is required. At Thanksgiving and Christmas, we often are fully booked a month in advance. Please be considerate in the timing of your cancellation as we turn many people away during this time. Cancellations not only hurt our business, but also leave others without pet care.
Do we have to have an interview/meeting before every trip I take? This depends on how frequently we care for your animals. It may not be necessary to have a pre-service meeting every time if your pets have become familiar with us and we are comfortable with them. If it's been a while between visits, it is a good idea for us all to become reacquainted during ashort visit. Complete your pet profile here.
How am I billed and when is it due? Payment is due at time of service. We will meet with you close to the day service is to start and you can provide us with a check then or pay by credit or debit card
How do I get my keys back? Most clients keep a key on file with us but your keys can be returned when you return home from each trip. After the first visit, there will be a $5 fee for each time we come over to pick up or return a key. This is the cover the cost of gas and time.
Do you accept credit cards? Yes. We accept all major credit and debit cards. Customers who us regularly may keep a card on file for monthly billing.
Will my dog receive individual attention? Yes, we do not "pack walk." The only time we would walk more than one dog at a time is if you have more than one. For safety and control, we would not walk more than two of your dogs at a time.
What if my pet gets sick or hurt? If your pet needs veterinary attention we will make every attempt to contact you first, but will make treating your pet our first priority. Part of our contract includes information about your vet and how you want emergencies handled.
Are there any extra costs on holidays? Yes. These will be reviewed at the time you request service. The fee $25 per half-hour visit or $40 for an hour. We are open all holidays and generally fill up very early for Thanksgiving and Christmas.
My pet has been aggressive in the past, can he still be a client? This depends on the pet. We will be willing to meet your pet and see if we all feel comfortable. In these cases, a plan needs to be made in case the pet becomes too aggressive in your absence and we do not feel safe entering your home.
What does it mean to be insured and bonded? Insured means that Bloomington Pet Pals purchases an annual liability insurance policy. Coverage includes (but is not limited to) damage to property in our care, custody and control (including pets and home), as well as coverage for lost keys. Accidents can and do happen and if we something, your pet gets injured or any unexpected accident happens, you don't have to worry about who will pay for it. We're insured.
Bonded means that Bloomington Pet Pals annually purchases a "dishonesty bond" from an insurance company. The Pet Sitter Dishonesty Bond protects customers of Bloomington Pet Pals from loss as a result of theft committed by an employee of Bloomington Pet Pals. By purchasing a bond, we are essentially buying a protection that we hope will help our clients and potential clients feel more comfortable about allowing a pet sitter into their home to provide care for the pets.